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  • What will be your cake size and serving ?
    Size: Bento/petite cakes: 1-3 pax Round bento (4 inch) Square bento (5.5 inch) Heart bento (3.5 inch) Customised cakes: 5 inch – good for 5-6 pax 6 inch – good for 6-8 pax
  • What are your cake flavours and fillings?
    We use sponge cake and fresh cream fillings for our cakes, strawberry fresh cream will be flavoured with strawberry jam. Fresh cream filling = cream in between cake layers. Cake - Vanilla / chocolate Fresh cream filling - Vanilla / chocolate / strawberry / cookies n' cream
  • Are you Halal Certified ?
    We are not halal certified :( However, all ingredients used for our bakes are halal certified. Tools and equipment used are exclusively used for baking and cake decorating only. Liquor bottles may be used as décor.
  • How do I keep my cake in storage ?
    Our cakes will not "melt", but it should be kept away from direct heat/sun at all times. Storage: Air-conditioned environment: 4-6hrs (should be consumed within the same day) Fridge/chiller: 3-4 days (Do not thaw, and chill your cake multiple times. Cake will dry out over time) We recommend for our cakes to be consumed within 48 hours for the result of best taste and aesthetic. **fondant will condense or "sweat" when it's stored and removed from the fridge. We will recommend for cakes with fondant figurines/decor to be stored in a cool air-conditioned environment and consumed within the same day.
  • Does my order inclusive of candles and knife ?
    We will provide a simple candle and spork for all bento/petite cakes. For cakes sized 5 inch and above, a simple candle and knife will be provided. Paper plates and other utensils will not be provided. If you’d like to purchase add-ons and other accessories click here.
  • Can you replicate the cake from my original reference?
    At eggyi, all cakes and design are done manually by our artists. Hence, no two cakes will look exactly the same. However, we promise you that our craft will be uphold to the highest standard for all our orders. Your requests will be compiled by our sales team and then given to our bakers and artists. Note: Pictures posted online have been edited and filtered to highlight our craft, cake may look slightly different in real life.
  • Self collection / Delivery
    Self collection: (10am-6pm) You can collect your order directly from our shop at 253 Joo Chiat Road, Singapore Please check with our friendly Sales personnel for any further queries , whatsapp +65 81012082 Standard Delivery (10am-4pm, no fixed slots) Standard delivery to Residential address only @ $15/per location Standard delivery to special locations (malls, restaurants, hotels, offshore islands, etc) @ $20 **Our sales team will contact you if there are further charges (depending on location) Holiday / Special occasion delivery (10am-4pm, no fixed slots) Holiday delivery to Residential address only @ $20/per location Holiday delivery to special locations (malls, restaurants, hotels, offshore islands, etc) @ $25 **Our sales team will contact you if there are further charges (depending on location) We partner with a third-party delivery company for all our delivery services. Hence, standard delivery slots will be between 10am-4pm only. If you need it at a specific time slot, we recommend our customers to arrange your own courier service to pick it up from us. Direct delivery: We can arrange a driver specifically to deliver the cake to you within a 2hr window. Kindly whatsapp, +65 81012082 our sales team for this arrangement. Additional charges will be applicable depending on location.
  • What is the lead time to customized a cake to order ?
    A minimum of 1 week lead time will be required for customised orders. For more complex designs, a longer lead time would be greatly appreciated.
  • Do you do delivery ? what are the charges ?
    Standard Delivery (10am-4pm, no fixed slots) Standard delivery to Residential address only @ $15/per location Standard delivery to special locations (malls, restaurants, hotels, offshore islands, etc) @ $20 **Our sales team will contact you if there are further charges (depending on location) Holiday / Special occasion delivery (10am-4pm, no fixed slots) Holiday delivery to Residential address only @ $20/per location Holiday delivery to special locations (malls, restaurants, hotels, offshore islands, etc) @ $25 **Our sales team will contact you if there are further charges (depending on location) ​ ** We partner with a third-party delivery company for all our delivery services. Hence, standard delivery slots will be between 10am-4pm only. If you need it at a specific time slot, we recommend our customers to arrange your own courier service to pick it up from us. Do let us know beforehand. Your driver should be aware of your order number, name and contact number for verification. Direct delivery: We can arrange a driver specifically to deliver the cake to you within a 2 hr window. Kindly whatsapp, +65 81012082 our sales team for this arrangement. Additional charges will be applicable depending on location. ​ ** Strictly no deliveries to offices and open spaces (eg. beach, Marina Barrage). Kindly arrange your own courier service for these locations.
  • What if the delivery is unsuccessful , will there be charges ?
    Changes from self-collection to delivery will be subjected to the availability of slots. Regular delivery charges and surcharges will be applied. The recipient of the cake is responsible for checking that the order specifications of the cake (including provisions of knives, candles, wording, decorations) are correct and in good condition. Any defect or incorrect item(s) must be raised to the delivery man (for deliveries) so rectification can be made. We will not be liable for any error or damage after delivery is completed. A strict 10-minute waiting time applies for every delivery. If there is no one present to receive the order during the delivery, we will attempt to call the number provided. If acknowledge by customer the driver may leave the items at an agreed location (such as in front of the door -- only applicable if there is access to the apartment/office). We will not be responsible for the conditions of these items. However, if the driver is unable to contact the recipient, the order will be disposed and deemed as completed. Our delivery provider cannot be held liable for reasonable delay due to factors beyond our control (e.g., unexpected traffic conditions.) Our delivery provider reserves the right to reject the delivery to restricted areas (including road blocks)
  • What if the cake is damaged upon received ?
    Please check your order before accepting it from the shop or driver to ensure that it is not damaged aesthetically in any way. Please take photos to informed the shop or driver on the immediately if your order is damaged. If you suspect that the taste of the cake is off, please do not further consume the cake and contact our sales team immediately. We will collect the cake back from you and arrange a replacement cake for you within the same day or the soonest we can. If the cake is close to fully consumed, we will not provide any replacement or refunds.
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