Question 1

What will be your cake size and serving ?

Accepted Answer

Size:
Bento/petite cakes: 1-3 pax
Round bento (4 inch)
Square bento (5.5 inch)
Heart bento (3.5 inch)

Customised cakes:
5 inch – good for 5-6 pax
6 inch – good for 6-8 pax

Question 2

What are your cake flavours and fillings?

Accepted Answer

We use sponge cake and fresh cream fillings for our cakes, strawberry fresh cream will be flavoured with strawberry jam.
Fresh cream filling = cream in between cake layers.

Cake - Vanilla / chocolate
Fresh cream filling - Vanilla / chocolate / strawberry / cookies n' cream

Question 3

Are you Halal Certified ?

Accepted Answer

We are not halal certified :(

However, all ingredients used for our bakes are halal certified. Tools and equipment used are exclusively used for baking and cake decorating only.
Liquor bottles may be used as décor.

Question 4

How do I keep my cake in storage ?

Accepted Answer

Our cakes will not "melt", but it should be kept away from direct heat/sun at all times.

Storage:
Air-conditioned environment: 4-6hrs (should be consumed within the same day)
Fridge/chiller: 3-4 days (Do not thaw, and chill your cake multiple times. Cake will dry out over time)

We recommend for our cakes to be consumed within 48 hours for the result of best taste and aesthetic.

**fondant will condense or "sweat" when it's stored and removed from the fridge. We will recommend for cakes with fondant figurines/decor to be stored in a cool air-conditioned environment and consumed within the same day.

Question 5

Does my order inclusive of candles and knife ?

Accepted Answer

We will provide a simple candle and spork for all bento/petite cakes.
For cakes sized 5 inch and above, a simple candle and knife will be provided.

Paper plates and other utensils will not be provided.
If you’d like to purchase add-ons and other accessories click here.

Question 6

Can you replicate the cake from my original reference?

Accepted Answer

At eggyi, all cakes and design are done manually by our artists. Hence, no two cakes will look exactly the same. However, we promise you that our craft will be uphold to the highest standard for all our orders. Your requests will be compiled by our sales team and then given to our bakers and artists.

Note: Pictures posted online have been edited and filtered to highlight our craft, cake may look slightly different in real life.

Question 7

Colours and design

Accepted Answer

· All colours are mixed with human grade food colouring. They are 100% safe for consumption. However, strong colours might alter the flavour of the buttercream (slightly bitter) and will cause stains. The stains will naturally be gone after a few rounds on rinsing and washing.
· All cakes and desserts are done manually by hand. We do not use any machines to produce the cakes. Hence, slight variations are expected and considered as acceptable, especially when size or number of tiers are different. We do not promise a 1-to-1 replica from photo to cake.

Question 8

Supporting pins and wires

Accepted Answer

· Supporting pins are often found in cake that requires more support (due to weight of decorations of top of the cake) and tiered cakes. Wooden sticks and straws are often used to support the cake.
· Wires are often used to provide structure for figurines. Wires will not be found in cake, but they might be used in figurines that require a lot of structure.

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